24/7 Support

Continuous Assistance: Our 24/7 customer support is available round-the-clock to provide immediate assistance to both insurance agents and members, ensuring their needs are addressed promptly.

Agents Support: Insurance agents can rely on our dedicated support team to resolve any issues or queries they encounter, enabling them to server their clients effectively and without interruptions.

Member Assistance: Members can access our 24/7 support for help with policy inquiries, claims processing, and any other concerns, ensuring a seamless and responsive customer experience.

Bigin is an agent management system that helps health insurance agents secure and grow their business with an industry-specific CRM.
 

• • Contact management (clients, leads, prospects, etc.)

• • Communication tracking with agents, clients, and prospects

• • Activity tracking and task assignment

• • File and document management

• • Reporting (client, sales, etc.)

• • Mobile Application: Easily add members while on the move.

• • Data Analytics

• • Collaborative Teamwork

• • Automated Processes
    
    

AI- Powered Machine

 

• • Quick Answers on Demand: Enables members to obtain immediate answers to their health insurance queries, making it easy to get the information they need when they need it, 24/7.

• • Personalized Guidance: Offers tailored advice and recommendations based on members’ specific health insurance situations, ensuring they make well-informed decisions about their healthcare.

• • Rapid Information Retrieval: Members can swiftly retrieve comprehensive health information, including coverage details, medication status, and referral updates, ensuring they have immediate access to the answers they seek.

    Our primary responsibility is to efficiently assist members on and off the phone while delivering top-notch customer service and providing them with prompt information, ensuring a seamless transition from point A to point B at a remarkable pace.